Here's what our customers say about us!

Yelp

471 reviews

in

Armando R. Sacramento, CA

07-18-2016

I would like to give credit to the two delivery guys from Furniture USA, Aaron and Qadeer. Their professionalism and timelines in the delivery of my furniture is much appreciated. Thank you!

Jessica M. Yuba City, CA

07-18-2016

Roberto and Mohammad delivered our furniture on time and were very friendly. It was the type of customer service we expected thank you furniture USA.

Gurkamal J. Yuba City, CA

07-16-2016

Would highly recommend Cliff when you come here.  He greeted us as soon as we walked in, was kind, patient, willing to listen, and NOT PUSHY.  He was very helpful but allowed us to search without feeling pressured.  Will definitely come back and will come see Cliff again.

Melissa C. Roseville, CA

07-16-2016

We had a great experience at Furniture USA. After shopping at so many furniture stores in Sacramento (Ashley, Costco, Lazy Boy, etc.), we were feeling frustrated at the lack of options for a sectional couch for our living room. Red at Furniture USA was so helpful! We gave him our price point and told him what we were looking for and he helped us find options. He didn't hover or annoy like many salesmen. He was knowledgeable about cleaning and maintenance of each piece - important for us with pets. We special ordered a couch from LA and it arrived early. Our delivery team, Roberto and Mohammad, were exceptional. They were polite (taking off their shoes when entering the house!) and quick. They showed us how they assembled it so if we move we know how it comes apart. Overall, highly recommend this store. Will be returning for other purchases.

Estella L. Sacramento, CA

07-15-2016

Thank you Mohammad and Roberto for the great job you did , when you delivered  the new couch. and also answered any questions I had.

WestSac G. West Sacramento, CA

07-15-2016

No if's ands or butts.  This was the best furniture experience to date.    Red was like a concierge through the buying and delivery experience.  He did everything he said he would do (he far exceeded the admin and customer service staff who seemed to be indifferent, but Red made it clear he wanted us happy).     Our delivery and installers , Roberto and Mohamed, were professional , patient and hard working.  All of the furniture had to go up a tight stairwell and they did it all with care.   In the end we are very satisfied with our entire purchase and experience.

WestSac G. West Sacramento, CA

07-15-2016

Nothing worse then furniture companies who promise one thing and do another.   It's day 7 after a huge purchase and the phone call today wasn't promising.   After being told that our delivery would be scheduled today , the answer changes a week later.  Now 4 items are on back order.   Since we have had similar experiences with other stores (and extensive back orders) we remain a little bigger skeptics. Fortunately we paid with a credit card and wrote in that 21 days is the max we will wait.  The clock is ticking down and I'll amend my review when they update us.   So far I would say, don't get your hopes up.  Furniture stores are willing to say plenty to get a high margin deal.   Some know how to set expectations and some are ok with disappointing.

Steven O. Elk Grove, CA

07-15-2016

I purchased over $5200.00 worth of product from the store on June 3rd 2016. This was including the killer deal they had going at the time for buy two items get the 3rd for $1. So needless to say I bought plenty of items. 1 Long beautiful wooden table 6 Chairs go to with said table (they were priced individually) 2 Large Chaises for my loft area 5 piece living room set including loveseat, couch, end table, coffee table, and lamp. Also paid for delivery and set up. The good: This was the easy part as they were super eager to make sure I found everything I wanted. I dealt with a sales manager that day that was more then helpful. The bad: Everything else.... My 3 week window for delivery of product came and went. My first delivery came at 5 weeks. This delivery was only because I kept calling to find out where my product was. They said they usually don't deliver product until all of my order was in. Made sense but not only did they have no idea when my product was going to get in they said they were going to make me come get my product that came in (whenever that was) if they did make a delivery of what they had. So finally after a few days they gave in to my outrageous (haha) demands of having them deliver the items they did have. On delivery I was reminded my end table and coffee table still wasn't in stock (which I didn't care at this point) but at least I would be getting everything else. Well during delivery the gentlemen told me my long wooden table was broke and he wasn't delivering it. He told me a supervisor would call me asap to give me an update. I waited 4 days and still no call. So I called and spoke with someone who told me they were ordering another one (well no shit). He didn't tell me they were rushing it to me or anything along those lines. Week 7/8 the last 3 of my items will be delivered. Lets hope they are not broken. My MAIN issue with this place is at no point did anyone talk to me offering a discount towards future purchases or concrete information on to what was taking so long. or someway of making it right. Maybe refund my delivery amount. SOMETHING!! They did nothing. What a shame.

Nicole F. Elk Grove, CA

07-14-2016

Robert and Lily were so very helpful. The experience was excellent and they were prompt and courteous. Thank you Robert and Lily for all your help! -Rick and Nicole

Jose R. Galt, CA

07-12-2016

Good prices good customer service and excellent follow up. Will definitely shop here again.

Elizabeth N. Vallejo, CA

07-11-2016

Furniture USA was my first stop during my furniture quest due to their high marks on Yelp. It runs as a typical big box furniture store in that employees are more than likely paid on commission. The moment you walk in you are the next salesperson's customer. When you come back you are still that salesperson's customer. I didn't feel too overly pressured though. Nice furniture store with all the lights and A/C on (I've learned that some furniture stores are dark and hot inside). They've got plenty of employees specializing in finance and whatever other departments there are. Now with all that also comes a cost. I've shopped around since coming to Furniture USA and their prices for the exact same items can definitely be beaten elsewhere. I don't know if they are willing to negotiate but I felt like I had more leverage to bargain with the less bigger stores. It's definitely one of the most spacious and stocked showrooms in the area. Because of the large inventory, they didn't seem too keen on ordering pieces from catalogue and preferred you choose something on the floor. I'm very selective about furniture and I'd rather sleep on plain mattress until I find something I'm in love with. The smaller stores with less items and space were more than willing to make orders with plenty of catalogues on hand.

Brandi A. Rocklin, CA

07-09-2016

Thank you Adam for your help every time I'm in. I patiently waited for 3 months to receive my new special made living room set! I'm thrilled to say I love it! It fits perfect, quality made and it came one week early. Thank you to Roberto and  Muhammad for your safe and speedy delivery as well as your professionalism. I give you two 5 stars. My black chest I also purchased fits perfectly in my kitchen. I'm one happy customer

Jeanne S. Newark, CA

07-06-2016

I received my bed today and Roberto and Mohammed delivered my bed, they were very friendly, fast and efficient. I would defiantly go back to furniture U.S.A

Nkenji J. Lithonia, GA

07-05-2016

This was the best furniture buying experience I've ever had! Captain Dan made my experience fun and painless. He is a wonderful person with has an amazing story behind the name Captain Dan. He is truly blessed to be here.

Savon J. Sacramento, CA

07-04-2016

We spent the weekend looking for a rocker recliner.  We found a couple that we liked, but the sales staff was a huge turn-off. Obviously, we hit the bricks empty handed. We decided to give it one more try and stopped by Furniture USA. The selection was good, the prices good, and our salesman was GREAT!!!  If you are in the market for any furniture, I highly recommend you see CLIFF GOINS at the Mack Road location.  He was great, and took the time to answer all of our questions.  Cliff is a very upbeat person.

Mommey J. Elk Grove, CA

07-04-2016

I bought Full bed from six months, Aron and Nadir delivered and they were great . Then from few months, One of the slats broke, I called them and took one month until they delivered it today, Roberto and Mohmamnad  installed it , and they were fast and professional.

Nancy N C. Sacramento, CA

07-04-2016

Just bought a great sectional couch for our new home!! They are great and don't pressure you into anything. Adam is the sales person who helped us and knew exactly what we were looking for!

Karen Z. Sacramento, CA

07-02-2016

I just bought the mattress and bed frame that I like . The color design that I want is really nice. Thanks to mr. Tran for helping me finding it .

Sabrina R. Sacramento, CA

07-02-2016

We received awesome customer service from Frank and Tran! Can hardly wait for our couch to be delivered!!

Kelly P. Tustin, CA

07-01-2016

Big thanks to Tien for helping me out today! She listened to my concerns and helped me find what I was looking for quickly and proficiently. Wide selection of furniture; highly recommend

Show More

Google

676 reviews

in

rosie ulberg Sacramento, CA

07-22-2016

Thank you Roberto & Mohammad for an awesome delivery and setup!!

Elk Grove, CA

07-22-2016

Aaron and qadeer was very professional and quick with the install. Very clean, really impressed.

than Lodi, CA

07-22-2016

Aaron and Qadeer did a great job!

maria vidales Sacramento, CA

07-20-2016

Aaron and Qadeer great job

maria torres Sacramento, CA

07-19-2016

Aaron and Qadeer did the delivery girlie bedroom set and TV stand very professional and fast workers thanks

guillo salazar Davis, CA

07-18-2016

Muhammad and Roberto are delivered my furniture they did an awesome job thank you so much!

nav aujla Sacramento, CA

07-17-2016

Mohammad and Roberto are deliver my furniture i like there it thanks

gabriela garcia Elk Grove, CA

07-16-2016

Thanks to Aaron and Qadeer for delivery our bedrooms set and living room set thank you guys

alesix torrey Sacramento, CA

07-15-2016

Roberto and Mohammad delivered my furniture and was very professional and kept me informed about their arrival so I would not be waiting all day or for hours. Will definitely return.

ebony epps Sacramento, Ca

07-12-2016

Kenny R & Lilly were my helpers. When I first walked in, I was greeted with a warm smile. At first I was just looking around, but then I got lost quickly in such a big store so I asked for help. I was directed quickly to the right places AND on top of that, Kenny stayed with me throughout the entire time, but not as a wolf seeking it's prey- way, more like a friendly helping hand. Kenny showed me the best beds and the regular beds, he explained to me the difference and he also tested out to see how firm I like my mattress. I told him what I wanted and he went directly to it without trying to constantly upsale me with beds I weren't looking into. He gave me multiple options but within my price range. He took care of me, with me being in the forefront. I found a bedset, mattress, and pillows for under 1000. Good quality. Nice prices. And during check out, Lilly was sweet and patient. She explained everything fully, I didn't feel cheated. In the end, I'm at peace with the decision I've made. And ALL in my price range. I can breathe! I will come back for living room furniture, just because of this amazing experience. Thanks Kenny and Lilly! Keep up the good work! So, I had to come back and edit because my bed just got in....and OMG! LOVE, LOVE, LOVE! The bed is more beautiful than I remember it! Aaron and Qadeer were my delivery guys, they were on time, suuuuuper sweet and funny! I'm just in Love with the entire process that I want to go back and get ALL of my furniture from here. You guys are amazing! Ebony E.

devon bradford Sacramento, Ca

07-11-2016

thanks to Aaron and Qadeer for delivering our bedroom set they are nice

stephanie dasalla Sacramento, CA

07-10-2016

Aaron and Qadeer were awesome! Arrived on time, were friendly, washed their hands before touching furniture fabric, and placed my furniture the way I wanted. I will highly recommend Furniture USA to my family and friends!

sam singh Davis, CA

07-10-2016

Aaron Qadeer. On time and did great job.

debi mcgruder Elk Grove, CA

07-10-2016

Aaron and Qadeer they were very careful with the house and furniture. Very polite men.

elizabeth coté Carmichael, CA

07-09-2016

Aaron & Qadeer came and delivered our table and chairs today - so friendly and very quick work building our table! Also, Daniel V. was my favorite sales person ever of all time - super chill and funny and patient! All around, an excellent experience!! Thanks to everyone!

mohammad kazemi Sacramento, CA

07-09-2016

Mohammad and Roberto delivery my furniture they are very professional thanks

g. b. Sacramento, CA

07-08-2016

Aaron and Qadeer just delivered our couch and they were very fast and efficient. They called and let us know when they were going to be here and they were right in time. Very friendly guys... Thanks!

najib abdul Sacramento, CA

07-08-2016

Mohammed and Roberto are delivered my furniture I like there service they are very professional thanks

ajmal shahab Elk Grove, CA

07-07-2016

Mohammad and Roberto, I am happy with them they did good job thx you so much

namitullah sultani Sacramento, Ca

07-06-2016

Mohammad and roberto delivered my furniture on time and manage every the way i asked them i really appreciate their hard work and so kindness with customers

Show More