Here's what our customers say about us!

Yelp

509 reviews

in

Barbara G. Lodi, CA

08-18-2016

Had a great experience from purchase to delivery. Bought a new couch and love seat from Victoria who knew her product. Opted to have delivery done and they called to tell me my delivery would be between 1:00 and 1:30 on our day and Aaron and Qadeer came in delivered and set up and tested the couches and were on their way by 1:30. Overall great experience and very pleasant staff. Thank you Furniture USA

Samantha R. Lodi, CA

08-06-2016

I purchased a very nice and reasonably priced charcoal sectional (Alenya), and splurged on an amazing lift top coffee table and matching TV stand with a fireplace insert (Keeblen). I am absolutely in love with my new living room! My sales guy Kenny was very friendly and helpful, and gave me enough space to be alone with my thoughts. Christinalynne made the credit and payment process a breeze and was very personable. My delivery guys, Roberto and Mohammad were fantastic, very gentle with my new furniture and even took off their shoes before coming inside! (I was nervous about that part, my apartment has brand new carpet.) All in all, a simple but exciting experience!

ChrisGin B. Citrus Heights, CA

08-05-2016

Daniel was very helpful.  He helped us narrow down our selection and ultimately had us make the final decision.  He wasn't pushy either. He gave us space and didn't follow us everywhere we went which was a big plus.  He also had a good sense of humor.  We went another time before this and had some Asian guy helping us who was loud and kind of annoying... I'm glad we came back and was swooped up by Daniel. Thanks Daniel!!!

Daisy G. Los Angeles, CA

07-23-2016

We purchased an aero spring cushion couch and love seat from furniture USA and loved our Furniture USA experience! We visited three other stores in Sacramento and Elk Grove and we purchased at Furniture USA for 4 reasons: 1. Great selection: this place is huge! It's well organized and they have all of the same furniture you would see at Ashley's or any other place. 2. The Staff: Robert welcomed us when we arrived and just let us have our space. He checked in on us once in a while and was very helpful. We needed couches that could be delivered in a weeks time and he made it happen! Thank you Robert and Luz for ringing us up. 3. The prices: We originally wanted some gray couches that were lower quality and cost, but they were on back order for a month and we weren't willing to wait. Robert showed us some other options and introduced us to aero spring cushions. For just $200 more than what we were looking to spend, we got better quality couches and lifetime warranty for our cushions. 4. Delivery: There was a $79 delivery fee, but it was worth it! From purchase to delivery it was only 5 days. Roberto and Mohammad delivered our furniture. They were very professional and careful. They introduced themselves and assessed the best way to bring the huge sofa through the small door. They also installed the furniture legs with a drill in no time and cleaned up after themselves. Thank you guys! Conclusion: you can visit other places for furniture or you can save yourself time and money. If you hate furniture staff following around, this place is for you. Just tell them what you're looking for and they will point you in the right direction.

Armando R. Sacramento, CA

07-18-2016

I would like to give credit to the two delivery guys from Furniture USA, Aaron and Qadeer. Their professionalism and timelines in the delivery of my furniture is much appreciated. Thank you!

Jessica M. Yuba City, CA

07-18-2016

Roberto and Mohammad delivered our furniture on time and were very friendly. It was the type of customer service we expected thank you furniture USA.

Gurkamal J. Yuba City, CA

07-16-2016

Would highly recommend Cliff when you come here.  He greeted us as soon as we walked in, was kind, patient, willing to listen, and NOT PUSHY.  He was very helpful but allowed us to search without feeling pressured.  Will definitely come back and will come see Cliff again.

Melissa C. Roseville, CA

07-16-2016

We had a great experience at Furniture USA. After shopping at so many furniture stores in Sacramento (Ashley, Costco, Lazy Boy, etc.), we were feeling frustrated at the lack of options for a sectional couch for our living room. Red at Furniture USA was so helpful! We gave him our price point and told him what we were looking for and he helped us find options. He didn't hover or annoy like many salesmen. He was knowledgeable about cleaning and maintenance of each piece - important for us with pets. We special ordered a couch from LA and it arrived early. Our delivery team, Roberto and Mohammad, were exceptional. They were polite (taking off their shoes when entering the house!) and quick. They showed us how they assembled it so if we move we know how it comes apart. Overall, highly recommend this store. Will be returning for other purchases.

Estella L. Sacramento, CA

07-15-2016

Thank you Mohammad and Roberto for the great job you did , when you delivered  the new couch. and also answered any questions I had.

WestSac G. West Sacramento, CA

07-15-2016

No if's ands or butts.  This was the best furniture experience to date.    Red was like a concierge through the buying and delivery experience.  He did everything he said he would do (he far exceeded the admin and customer service staff who seemed to be indifferent, but Red made it clear he wanted us happy).     Our delivery and installers , Roberto and Mohamed, were professional , patient and hard working.  All of the furniture had to go up a tight stairwell and they did it all with care.   In the end we are very satisfied with our entire purchase and experience.

WestSac G. West Sacramento, CA

07-15-2016

Nothing worse then furniture companies who promise one thing and do another.   It's day 7 after a huge purchase and the phone call today wasn't promising.   After being told that our delivery would be scheduled today , the answer changes a week later.  Now 4 items are on back order.   Since we have had similar experiences with other stores (and extensive back orders) we remain a little bigger skeptics. Fortunately we paid with a credit card and wrote in that 21 days is the max we will wait.  The clock is ticking down and I'll amend my review when they update us.   So far I would say, don't get your hopes up.  Furniture stores are willing to say plenty to get a high margin deal.   Some know how to set expectations and some are ok with disappointing.

Steven O. Elk Grove, CA

07-15-2016

I purchased over $5200.00 worth of product from the store on June 3rd 2016. This was including the killer deal they had going at the time for buy two items get the 3rd for $1. So needless to say I bought plenty of items. 1 Long beautiful wooden table 6 Chairs go to with said table (they were priced individually) 2 Large Chaises for my loft area 5 piece living room set including loveseat, couch, end table, coffee table, and lamp. Also paid for delivery and set up. The good: This was the easy part as they were super eager to make sure I found everything I wanted. I dealt with a sales manager that day that was more then helpful. The bad: Everything else.... My 3 week window for delivery of product came and went. My first delivery came at 5 weeks. This delivery was only because I kept calling to find out where my product was. They said they usually don't deliver product until all of my order was in. Made sense but not only did they have no idea when my product was going to get in they said they were going to make me come get my product that came in (whenever that was) if they did make a delivery of what they had. So finally after a few days they gave in to my outrageous (haha) demands of having them deliver the items they did have. On delivery I was reminded my end table and coffee table still wasn't in stock (which I didn't care at this point) but at least I would be getting everything else. Well during delivery the gentlemen told me my long wooden table was broke and he wasn't delivering it. He told me a supervisor would call me asap to give me an update. I waited 4 days and still no call. So I called and spoke with someone who told me they were ordering another one (well no shit). He didn't tell me they were rushing it to me or anything along those lines. Week 7/8 the last 3 of my items will be delivered. Lets hope they are not broken. My MAIN issue with this place is at no point did anyone talk to me offering a discount towards future purchases or concrete information on to what was taking so long. or someway of making it right. Maybe refund my delivery amount. SOMETHING!! They did nothing. What a shame.

Nicole F. Elk Grove, CA

07-14-2016

Robert and Lily were so very helpful. The experience was excellent and they were prompt and courteous. Thank you Robert and Lily for all your help! -Rick and Nicole

Jose R. Galt, CA

07-12-2016

Good prices good customer service and excellent follow up. Will definitely shop here again.

Elizabeth N. Vallejo, CA

07-11-2016

Furniture USA was my first stop during my furniture quest due to their high marks on Yelp. It runs as a typical big box furniture store in that employees are more than likely paid on commission. The moment you walk in you are the next salesperson's customer. When you come back you are still that salesperson's customer. I didn't feel too overly pressured though. Nice furniture store with all the lights and A/C on (I've learned that some furniture stores are dark and hot inside). They've got plenty of employees specializing in finance and whatever other departments there are. Now with all that also comes a cost. I've shopped around since coming to Furniture USA and their prices for the exact same items can definitely be beaten elsewhere. I don't know if they are willing to negotiate but I felt like I had more leverage to bargain with the less bigger stores. It's definitely one of the most spacious and stocked showrooms in the area. Because of the large inventory, they didn't seem too keen on ordering pieces from catalogue and preferred you choose something on the floor. I'm very selective about furniture and I'd rather sleep on plain mattress until I find something I'm in love with. The smaller stores with less items and space were more than willing to make orders with plenty of catalogues on hand.

Brandi A. Rocklin, CA

07-09-2016

Thank you Adam for your help every time I'm in. I patiently waited for 3 months to receive my new special made living room set! I'm thrilled to say I love it! It fits perfect, quality made and it came one week early. Thank you to Roberto and  Muhammad for your safe and speedy delivery as well as your professionalism. I give you two 5 stars. My black chest I also purchased fits perfectly in my kitchen. I'm one happy customer

Jeanne S. Newark, CA

07-06-2016

I received my bed today and Roberto and Mohammed delivered my bed, they were very friendly, fast and efficient. I would defiantly go back to furniture U.S.A

Nkenji J. Lithonia, GA

07-05-2016

This was the best furniture buying experience I've ever had! Captain Dan made my experience fun and painless. He is a wonderful person with has an amazing story behind the name Captain Dan. He is truly blessed to be here.

Savon J. Sacramento, CA

07-04-2016

We spent the weekend looking for a rocker recliner.  We found a couple that we liked, but the sales staff was a huge turn-off. Obviously, we hit the bricks empty handed. We decided to give it one more try and stopped by Furniture USA. The selection was good, the prices good, and our salesman was GREAT!!!  If you are in the market for any furniture, I highly recommend you see CLIFF GOINS at the Mack Road location.  He was great, and took the time to answer all of our questions.  Cliff is a very upbeat person.

Mommey J. Elk Grove, CA

07-04-2016

I bought Full bed from six months, Aron and Nadir delivered and they were great . Then from few months, One of the slats broke, I called them and took one month until they delivered it today, Roberto and Mohmamnad  installed it , and they were fast and professional.

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Google

704 reviews

in

pamela sousa West Sacramento, CA

08-27-2016

We have always bought r furniture from Furniture USA & the reasons we keep coming back r simple..they have great selections in all areas..quality is superior to none & prices r always affordable..The entire staff at Furniture USA r always very helpful.. Today I needed a twin mattress for my 8 yr old granddaughter..I walked in met with Ken..gave him my price range & boom I had a mattress!..I walked over to customer service & met with Christinalynn for all the arrangements on paperwork & delivery..She was very easy to work with & very pleasant..Loved r conversation!!... I encourage everyone to at least venture in Furniture USA for a look..u just might find it there!!!

cynthia fong Sacramento, CA

08-24-2016

The moving crew was excellent! The two movers, Roberto and Mohammad, arrived at my house on time and moved all the pieces of the bedroom set I bought quickly and carefully. They were very mindful of the other furniture in the house and they answered all the questions I had. The end result was great! My bedroom furniture looks amazing, and I would definitely recommend Furniture USA just based on service alone.

elham sharif Sacramento, CA

08-22-2016

Aaron and James are awesome. They did a great job and were super nice!!!

zhenlong zhang Elk Grove, CA

08-19-2016

Roberto and Ryan good

gabrielle reyes Sacramento, Ca

08-17-2016

Aaron and Ryan did a fantastic job delivering my furniture. Thanks you guys rock!

jennifer deguzman Elk Grove. CA

08-13-2016

Aaron and Qadeer were so kind, friendly, and helpful. They did an excellent job setting up my bed.

brian lujan Sacramento, Ca

08-12-2016

Aaron Qadeer they come on time very professional and courteous very quick I'm very happy

spencer kirkland Sacramento, Ca

08-11-2016

Great service and great products. Robert, Adam, and Tien were extremely helpful to us and made us fee right at home. The layout is easy to navigate through and the workers allow you to find your own way and yet are willing to help if you have questions. My wife and I didn't feel pressured at all. We took a friendly stroll and bought 2 couches and a table. We will definitely be back for our next home furnishing purchase. Lastly, many more options and styles compared to the other furniture store across he freeway. Just got my furniture delivered and the delivery service was amazing as well. Thank you Roberto and Mohammad for the fantastic service. We'll be back for more!

lynda fuentes Sacramento, CA

08-10-2016

Aaron and Qadeer We're time, and professional on job, also polite. No damage and scratches, did a wonderful job. Thank you so very much guys.

jameelah johnson Elk Grove, CA

08-09-2016

Mohammed and Roberto excellent customer service very speedy and nice and stuff is in good condition

christine johnson Elk Grove, CA

08-08-2016

Roberto and mohammad fast quick delivery excellent service and wonderful customer service

jpspoild0175 Elk Grove, CA

08-07-2016

Great customer service. The deliver and installers by Roberto and Mohammad were fast and efficient.

maisxiong Sacramento, CA

08-06-2016

Roberto and Mohammad did a wonderful job setting up the bedroom set. Took them less then an hour and they arranged it the way I wanted it. They were really helpful when I asked their opinion. Took off their shoes when they entered the house. Bedroom set looks beautiful! Definitely will use their service again!

daniel ormo Sacramento, CA

08-05-2016

Roberto and Muhammad were very professional and I am very pleased with the service... thank you guys for an excellent customer service

roberto soto Sacramento, CA

08-04-2016

I have my new furniture for my son and he's really happy thanks for help me Robert sandy and Lilly in things over for your great service.

mohammad kazemi Sacramento, CA

08-03-2016

Mohammad and Roberto delivery my furniture they are very professional and friendly they are the best thanks

berry bowen Galt, CA

08-02-2016

Roberto and Muhammad great job with setting up the dining table i received

ahmad omed Elk grove, CA

08-01-2016

Hi I just received my furniture on time and I am appreciate from Mohammad Kazemi and Roberto the are really nice guys I am very happy from them

soleil deane Sacramento, CA

07-31-2016

Aaron and Qadeer awesome delivery people! so courteous and good at what they do! When I get my next piece of furniture I'm going to request them... If they don't mind the 3 flights of stairs. Thank you guys

deborah jensen Sacramento, CA

07-30-2016

Thanks to Aaron and Qadeer for delivering my bed on time they nice

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